[Square] Fraud Detection Specialist

About the job

Company Description

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn’t work together.

To solve this problem, we expanded into software and built integrated solutions to help sellers sell online, manage inventory, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we’ve embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We’re building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

Job Description

We have an opening on our Risk and Fraud team and are looking for a mid-level Fraud Detection Analyst/Specialist to review fraud within the merchant commerce space. Reporting to the Fraud and Dispute Operations Lead, you will perform detailed high-level analysis of high-risk merchants, through historical transactions and real-time queues to identify unauthorized payments (card, ACH, and mobile payments) and fraudulent merchants. You will analyze unrecognizable risk patterns and communicate with important partners across risk (Engineers, MLDS, Risk Partners) to help reduce losses to Square. You will need flexibility with your schedule; can work nontraditional shifts and some holidays.

You Will

Monitor latest fraud risk trends in real-time and provide recommendations for remediation to important partners.
Conduct high-level analysis of merchants to link unidentified transactions or merchants to known or latest fraud trends.
Monitor real-time queues and review high-risk transactions from specified points-of-sale requiring demonstrated decision-making.
Use departmental policies to determine if transactions or merchants are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled on the largest dollar amounts.
Maintain or exceed established service level agreements and guidelines for resolution of queued cases to minimize potential revenue losses.
Conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
Build internal relationships across partners.

You Have

Qualifications

Experience: 3+ years in a risk related role.
Demonstrated organizational and analytical skills.
Enjoy working in a fast-paced and rapidly changing environment.
Internet research, Google Docs, and overall Mac skills; SQL proficiency helpful, but not a prerequisite.
Communication skills, self-motivated and results-oriented approach.
Comfortable working in a distributed work environment
Requires shift-work, including weekends, non-business hours and holidays.
Industry certifications: CFE, AAP are helpful but not a prerequisite

Additional Information

Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Zone A: USD $34.09 - USD $41.68

Zone B: USD $31.73 - USD $38.75

Zone C: USD $28.99 - USD $35.43

Zone D: USD $25.58 - USD $31.25

To find a location’s zone designation, please refer to this resource. If a location of interest is not listed, please speak with a recruiter for additional information.

Benefits Include The Following

Healthcare coverage
Retirement Plans including company match
Employee Stock Purchase Program
Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
Paid parental and caregiving leave
Paid time off
Learning and Development resources
Paid Life insurance, AD&D. and disability benefits
Perks such as WFH reimbursements and free access to caregiving, legal, and discounted resources

This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

We’re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we’re doing to build a workplace that is fair and square? Check out our I+D page.

Additionally, we consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.